Support Ticket System
Context help | Video tutorials | Help center | Ticketing system
Opening a trouble ticket through our Ticketing System is very easy. One of BuildAWebsiteTonight.com Hosting 's Support Team will help you via the Ticket System and you will receive an answer to your question within a maximum of one hour after the ticket has been opened by you.
Note: Prior to opening a personal ticket, we highly recommend that you carefully read the information in the other Support pages, about the relevant section from the Context Help, Video Tutorials or/and the Help Center sections.
To open a personal trouble ticket please do the following:
- Read these instructions first.
- Now Login to your Hosting Control Panel [there is a Login area at the bottom of this page].
- Log in using your Username and Password. (You have received your login information with the confirmation mail after you signed up for our services)
- Having successfully logged into the Control Panel, mouse over the Support link in the top left corner of the navigation menu. A drop-down menu will be displayed with the following options: Help Center, View Open Tickets, View Closed Tickets and Video Tutorials. Click on the Help Center link.
- A page with a search box and a list of topics is displayed. Click on the *Request Help* link.
REQUEST HELP
The Request Help page contains a form that you should complete in order to send a help request, called ticket, to our Customer Support staff. Please fill out all fields as accurately as possible. The more accurate the information you provide, the more precise our reply will be. After completing the form, press the Submit button to send the ticket to our Customer Support staff. You can see the tickets already opened on the View Open Tickets Page.
VIEW OPEN TICKETS
This page lists all the tickets you have opened, including detailed information about the subject, the status and the average response time for each ticket as well as the date on which it has been opened.
You can also view the full contents of a specific ticket by clicking on the More info link.
VIEW CLOSED TICKETS
This page contains a list of all tickets that have already been closed.
When you've finished, simply LOGOUT of your Hosting Control Panel. The Logout link is in the top right corner of the screen.
